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Reminder: If using USB, disconnect the USB printer cable between the printer and the computer before installing software. Microsoft: Fix problems that block programs from being installed or removed If software will not uninstall, appears to be removed and is “still hanging around” after you uninstall / Restart. Uninstall the printer software from Control Panel > icon view > Programs and Features NOTE: If the printer software shows installed but is not working as expected,

Printer software not installed - OR - (still) installed but not working? Programs_and_Features_Printer_Desktop_Icons_4 HP Scan is named for itself and provides a direct call to the HP Scan software. The Printer Assistant is named for the printer and provides access to Print, Scan, and Tools T he installation of the printer software adds two shortcut icons to the Desktop. If the full driver printer software is installed, you will see the printer listed in Control Panel > icon view > Programs and Features. HP Smart and other print software / applications benefit from having the full driver installed. Install the Full Feature Software / full driver printer software for the printer. Preparation - Install Full Driver Printer Software The full driver provides the foundation on which other programs and printing software depend. > Check / Install the Full Feature Software / full driver printer software HP Smart - Windows - provides scanning and printing for PDF and Photos / images with options in More Settingsfor Shortcuts and other settings. The full driver printer software supports printing and scanning for Office documents, PDF, Photos (Images), and other print or scan software. No wrong way - be sure to install both to have "full coverage" and access to your printer features. Install either the HP Smart Application first OR install the Full Feature Software / full driver printer software first. The full driver printer software does not require sign-in to use the software nor does it require the printer to be connected Wireless (or Wired Ethernet). Ignore mention of the HP Smart application if you are using USB. If you are using USB, know that the HP Smart application needs a Wireless (or wired Ethernet) connection. If you want to continue to use the USB connection,ĭisconnect the USB cable between the printer and the computer before you install the full driver printer software. Wireless "offline" is different from the printer connected to computer via the USB cable.

I cannot tell from your description whether you want to continue to use the USB cable connection from printer to computer or whether you are now trying to set up the software to use your Wireless.